Shipping policy
Last updated 2 August 2026. This policy applies to every order placed at madeofsunday.com.
Everything we sell is made and dispatched by us, from our studio in Malang, East Java. We don't dropship and we don't use third-party fulfilment warehouses — every garment passes through our hands before it goes to you.
How long it takes
Total delivery time is processing time plus shipping time. Processing depends on how the piece is made, which is stated on every product page.
| Type | Processing before dispatch | What happens |
|---|---|---|
| Ready to ship | 1–3 business days | Quality-checked, pressed, packed, dispatched |
| Made to order | 7–14 business days | Fabric printed, garment cut and sewn in your size, finished, checked, dispatched |
Processing starts once payment is confirmed. Orders placed at the weekend or on an Indonesian public holiday begin the next business day. You will receive a dispatch email with tracking as soon as the parcel leaves us.
If your order contains both types, we send it as one parcel once everything is ready. If you would rather have the ready-to-ship pieces sooner, ask us and we will split the shipment at no extra cost.
Within Indonesia
We ship nationwide with JNE, J&T, SiCepat, and AnterAja. You choose the service at checkout, where the exact cost is shown before you pay. Free shipping applies above the order value shown at checkout.
| Destination | After dispatch | From |
|---|---|---|
| Malang and surrounds | 1 business day | IDR 10,000 |
| Java | 1–3 business days | IDR 15,000 |
| Bali, Sumatra, Kalimantan | 2–5 business days | IDR 25,000 |
| Sulawesi, Nusa Tenggara | 3–7 business days | IDR 35,000 |
| Maluku, Papua | 5–10 business days | IDR 60,000 |
International
We ship worldwide from Indonesia with Pos Indonesia EMS, DHL, and partner express carriers. Available services and exact costs for your address are shown at checkout.
| Region | Standard | Express |
|---|---|---|
| Singapore, Malaysia, Australia | 7–14 business days | 3–6 business days |
| Japan, South Korea, Hong Kong | 7–14 business days | 3–6 business days |
| United States and Canada | 10–20 business days | 4–8 business days |
| United Kingdom and European Union | 10–20 business days | 4–8 business days |
| Middle East | 12–22 business days | 5–9 business days |
| Elsewhere | 14–30 business days | Where available |
Tracking
Every parcel ships with tracking. Your dispatch email has the carrier, the tracking number, and a link. It can take 1–3 business days for the first scan to appear, which is normal and does not mean anything is wrong.
If tracking hasn't moved in 7 business days domestically, or 15 internationally, send us your order number and we will open an investigation with the carrier.
Customs and import charges
Import duties, VAT or GST, and customs handling fees are set by the government of the destination country. Where they apply, they are payable by you on arrival and are not included in the product price or the shipping cost. We cannot predict or reimburse them, so please check your country's import thresholds before ordering.
We declare the accurate contents and value of every shipment, as Indonesian export law and international shipping regulations require. We cannot mark parcels as gifts or under-declare their value.
A parcel abandoned at customs, or refused because import charges were not paid, is treated as undeliverable.
Addresses and undelivered parcels
Please check your address carefully at checkout, including unit numbers and postcode. We can change it before dispatch if you contact us quickly, but not once the parcel is with the carrier.
If a parcel comes back to us because the address was wrong, delivery was refused, or it wasn't collected from a depot in time, we will contact you. You can choose reshipment at your cost, or a refund of the product value less the original outbound shipping.
Lost or damaged
If a parcel is confirmed lost by the carrier, we send a replacement or refund you in full, including shipping, at no cost to you and at your choice.
If it arrives damaged, photograph the outer packaging and the garment and contact us within 7 days of delivery. This is handled under our refund policy, at our cost.
Busy periods
Around Ramadan and Idul Fitri, Indonesian public holidays, and the December to January peak, carrier networks slow down. Add 3–7 business days to the estimates above during these periods. We post specific cut-off dates on the homepage in advance.
Questions
Email hello@madeofsunday.com or message +62 813 1529 171, Monday to Friday, 09:00–17:00 WIB. Include your order number and we will reply within 2 business days.
Made of Sunday is operated by PT Elnath Cipta Global · Jalan Teluk Cendrawasih No. 52, Arjosari, Blimbing, Kota Malang, Jawa Timur 65126, Indonesia · hello@madeofsunday.com · +62 813 1529 171