Refund policy
Last updated 2 August 2026. This policy applies to every order placed at madeofsunday.com.
We make clothes slowly and on purpose. If something arrives wrong, we fix it at our cost. Here is exactly what you are entitled to, and how to claim it.
Two kinds of order
Every product page states whether a piece is ready to ship or made to order. Your cancellation and return rights depend on which one you bought.
| Ready to ship | Made to order | |
|---|---|---|
| Free cancellation | Any time before dispatch | Within 24 hours of confirmation |
| Change-of-mind return | Not accepted after dispatch | Not accepted once cutting begins |
| Faulty or wrong item | 7 days from delivery, full refund | 7 days from delivery, full refund |
| Return shipping on our error | Paid by us | Paid by us |
Cancelling an order
Made to order. These garments are cut and sewn for you, and cutting cannot be undone. You may cancel and receive a full refund at any point within 24 hours of your order confirmation email. After that window, production has started and the order can no longer be cancelled.
Ready to ship. You may cancel free of charge at any time before the parcel is handed to the carrier. Once you have a dispatch notification, it is on its way.
To cancel, email hello@madeofsunday.com or message +62 813 1529 171 with your order number and the word CANCEL in the subject line. We confirm every cancellation in writing.
If your order arrives faulty, damaged, or wrong
You are entitled to a full refund or a free replacement, whichever you prefer, including shipping in both directions.
Contact us within 7 calendar days of delivery with your order number, a clear photograph of the problem, and a photograph of the outer packaging if the parcel was damaged in transit. We reply within 2 business days with a return authorisation and a prepaid return arrangement. Sometimes we will simply send a replacement without asking for the piece back.
Things we always treat as faults: broken or missing stitching; faulty zips, buttons, or closures; holes, snags, or flaws in the fabric; misprinted, misaligned, or faded prints; measurements differing from our published sizing chart by more than 2 cm; the wrong item, size, or colour; damage in transit.
Things that are not faults: slight colour variation between your screen and the fabric; marginal variation in print placement between individual pieces, which is inherent to placement-printed clothing; a garment fitting differently from how you imagined while matching our published measurements; ordinary wear after use.
Change of mind
A made-to-order garment is produced for one person and cannot be resold, so we cannot accept change-of-mind returns once production has begun. That is why we give you the 24-hour window and publish full measurements for every size. If you are between sizes or unsure, message us before you order — we would much rather advise you first than disappoint you later.
Ready-to-ship pieces cannot be returned for change of mind after dispatch. Where we agree a return as a goodwill exception, the piece must be unworn, unwashed, with tags attached and free from perfume, deodorant, or makeup, and return shipping is at your cost.
How to make a return
- Write to hello@madeofsunday.com within 7 days of delivery with your order number, photographs, and a short description. Please don't ship anything before you hear from us.
- We reply within 2 business days with a decision, a return authorisation number, and either a return address or a prepaid label.
- Pack the piece securely and send it with the service we specify. Keep your proof of postage.
- Once it reaches us we inspect it, normally within 3 business days, confirm by email, and release your refund.
How long a refund takes
We release approved refunds to your original payment method within 5–10 business days of approval. After we release it, the time to reach you depends on how you paid:
- Bank transfer or virtual account — 1–3 business days
- QRIS and e-wallets such as GoPay, OVO, DANA, ShopeePay — 1–7 business days
- Credit card — 7–14 working days, set by your issuing bank
- Debit card — up to 60 days in some cases; you may also need to contact your bank directly
Refunds always return to the original payment method. We cannot refund to a different card, account, or person. If the original method no longer exists, contact us and we will agree an alternative in writing.
If an approved refund has not reached you 10 business days after our confirmation email, check with your bank first, then send us your order number and we will trace it with our payment provider.
Orders we cancel
If we cancel your order — a materials problem, a pricing error, a suspected fraudulent transaction, an address we cannot deliver to — you receive a full refund of everything you paid, including shipping, released within 5 business days. Nothing is deducted.
Exchanges
We don't run a direct exchange process. If you need a different size or colour and your piece qualifies for return, we refund the original order and you place a new one. It is faster and it guarantees the replacement is actually available.
If we sent the wrong size, we send the correct one at our cost. You do not need to reorder.
Gift cards and final sale
Gift cards are non-refundable and cannot be exchanged for cash except where the law requires it. Pieces marked "final sale" are not eligible for change-of-mind returns, but remain fully covered if they arrive faulty, damaged, or incorrect. A sale label never waives your statutory rights.
Your rights under the law
This policy sits alongside your rights under Law No. 8 of 1999 on Consumer Protection and any equivalent consumer law in your own country. Nothing here limits a right that cannot lawfully be limited.
If you are unhappy with how we handled a return, tell us in writing first. If we cannot resolve it within 14 calendar days, you may refer the matter to the Ministry of Trade of the Republic of Indonesia at simpktn.kemendag.go.id, or to your local consumer dispute settlement body (BPSK).
Start a return
Email hello@madeofsunday.com or message +62 813 1529 171, Monday to Friday, 09:00–17:00 WIB. Include your order number. We reply within 2 business days.
Made of Sunday is operated by PT Elnath Cipta Global · Jalan Teluk Cendrawasih No. 52, Arjosari, Blimbing, Kota Malang, Jawa Timur 65126, Indonesia · hello@madeofsunday.com · +62 813 1529 171